Claudia's Blog

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The 29 Most Crucial Lessons I've Learned About Communication In The Last 3 Decades

The end of the year is always a good possibility to reflect & review. I went a bit further back - not just one year, which in all fairness also has to do with the fact that I put together a course about this immensely important topic.

Communication is complex and I keep learning, understanding and feeling what holds us together as human beings, what creates the glue and which is the basis for connection and collaboration.

So here's what I found in the last decades, condensed in 29 points. I hope that serves you.

  1. The quality of our conversations/communication determines the quality of ALL of our relationships. Regardless of how much I twisted and turned this - this is always true. Professionally as well as personally.
  2. REAL listening is a huge part of successful communication. And among the top 3 competencies, I have identified. The bad news: doing it right is so much harder than I ever thought. Particularly when someone says something that rubs me the wrong way! The good news:...
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