Claudia's Blog

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Conversational Intelligence in The Digital World is Key

 

"It's easier to deal with processes and technical things than with people" - one of the first things Christian told me in our recent chat (which we happened to record - and hence you can watch it here. Lucky you ;-)).

Christian Delez is Agile Software Leader at RUAG Defence and Co-founder of www.responsive.org  - an organisation who is looking into the future of work - hence the perfect person to ask some questions around the topic I've been looking into for a while now.

I asked Christian a number of questions around humans in the digital transformation - something that goes in almost every organisation on this planet right now - after all we're living in the middle of the digital era. 

We touched upon topics like fear, creating space for difficult conversations, how to deal with mistakes and conversational intelligence - and what makes a good (digital) leader. 

Enjoy! 

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