Conversational Intelligence in The Digital World is Key
"It's easier to deal with processes and technical things than with people" - one of the first things Christian told me in our recent chat (which we happened to record - and hence you can watch it here. Lucky you ;-)).
Christian Delez is Agile Software Leader at RUAG Defence and Co-founder of www.responsive.org - an organisation who is looking into the future of work - hence the perfect person to ask some questions around the topic I've been looking into for a while now.
I asked Christian a number of questions around humans in the digital transformation - something that goes in almost every organisation on this planet right now - after all we're living in the middle of the digital era.
We touched upon topics like fear, creating space for difficult conversations, how to deal with mistakes and conversational intelligence - and what makes a good (digital) leader.
Enjoy!
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Claudia Hesse
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Hi, I'm Claudia and the founder of The Better Workplace and creator of the Personal Leadership eXperience 5.0 program. Having spent 30 years in leading positions in the IT business, and running my own company provided me with tons of knowledge, insight and learnings which I'm sharing with you on a weekly basis. Oh - and did I mention that I raised two kids on my own? That was probably when I learned most about humans - how we work, and where we screw up. What works, what doesn't work. What makes us happy, how to get those relationships working and how to get more energy. Still lots to learn and to find out - and you can be the first to learn what I learn - just subscribe to my weekly newsletter and you're in. Lots of love, Claudia
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