Claudia's Blog

Watch & Read - For Leaders Who Dare To Be Human&Real

THE Thing To Do First In A Real Crisis

Have you ever faced the situation where a crisis hit you out of the blue? Silly question, right? As I literally don’t know anybody who did not, at some point in their lives.  

This could be the loss of a job, your partner telling you that they want to leave, a diagnosis from your doctor which turns your world upside down.

That’s the kind of crises I’m talking about.

From Shock…..

Often the first reaction is pain, panic, shame, fear…..or we’re utterly and completely paralysed, our brains literally not functioning anymore. Maybe accompanied by crying, shouting or acting out.

We might feel victimized on top of all those difficult emotions. Why does that happen to me? Why do I have to suffer through this?

Typical (yet rather destructive) questions to ask ourselves – let me come back to that in a minute.

Maybe we’re even looking for someone to blame for the situation. 

…To DOING

When the first rage or pain settles...

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Why 9 out of 10 conversations simply miss the mark (and what to do about that)

I’m living with my partner. And raised two children. I worked in a number of corporates and have started two businesses. So, I had my fair share (and still going on) of conversations. And quite a lot of them were also difficult.

A gigantic playing field for learning how to have successful conversations. Or to mess them up and miss the mark. I succeeded in both.

Missing the mark

According to research done by Stanford University, 9 out of 10 conversations miss the mark.

What do I mean by missing the mark?

Well, that’s fairly simple: when there is no result. Or not the desired one.

When we fall into set patterns instead of using our conversational skills to create trust and healthy connections. When we talk past each other instead of with other, maybe even banging our heads or letting fear and judgement taking over.

Every conversation has some objective: maybe just a simple sharing of information, maybe tasking someone with something, maybe to find solutions for issues,...

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Why you're probably a bad listener (and why this matters)

Have you ever had one of those meetings where you basically stayed alert every second so that you could jump in with your answer or comment to what someone else said? I mean, before another colleague was quicker than you.

Or -  while you’re having this conversation with a colleague or your spouse (or friend…) you’re so enthusiastic and impatient to bring across what you think that you just talk over the other person or interrupt– hey, after all this shows your engagement, right?

Well….no.

What it does show is that you’re not listening.

I used to do that. Both of the above.

Why (as I supposedly know it better now)?

Positioning...instead of listening

Because having those meetings in corporates (and also smaller enterprises – this behavior is definitely NOT reserved for big companies) felt like being a fish in a shark tank. If you’re not quick enough you’re going to be eaten.

In other words – if we don’t jump in...

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