Claudia's Blog

Watch & Read - For Leaders Who Dare To Be Human&Real

Why 9 out of 10 conversations simply miss the mark (and what to do about that)

I’m living with my partner. And raised two children. I worked in a number of corporates and have started two businesses. So, I had my fair share (and still going on) of conversations. And quite a lot of them were also difficult.

A gigantic playing field for learning how to have successful conversations. Or to mess them up and miss the mark. I succeeded in both.

Missing the mark

According to research done by Stanford University, 9 out of 10 conversations miss the mark.

What do I mean by missing the mark?

Well, that’s fairly simple: when there is no result. Or not the desired one.

When we fall into set patterns instead of using our conversational skills to create trust and healthy connections. When we talk past each other instead of with other, maybe even banging our heads or letting fear and judgement taking over.

Every conversation has some objective: maybe just a simple sharing of information, maybe tasking someone with something, maybe to find solutions for issues,...

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Conversational Intelligence in The Digital World is Key

 

"It's easier to deal with processes and technical things than with people" - one of the first things Christian told me in our recent chat (which we happened to record - and hence you can watch it here. Lucky you ;-)).

Christian Delez is Agile Software Leader at RUAG Defence and Co-founder of www.responsive.org  - an organisation who is looking into the future of work - hence the perfect person to ask some questions around the topic I've been looking into for a while now.

I asked Christian a number of questions around humans in the digital transformation - something that goes in almost every organisation on this planet right now - after all we're living in the middle of the digital era. 

We touched upon topics like fear, creating space for difficult conversations, how to deal with mistakes and conversational intelligence - and what makes a good (digital) leader. 

Enjoy! 

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Why Visualizing your Work Gets things done faster…and increases trust

 

Have you ever had the feeling that despite your best intentions and efforts you cannot escape the fact that your life has become not only complicated, but also rather complex and super busy most of the time with workloads which seem to be unmanageable?

 

 

Work – tasks – responsibilities, deadlines or even re-creative activities compete for our attention….and as we know, our brain is not good at handling multiple things at the same time.

Finally this makes you feel overwhelmed and out of control.

Well – I definitely know the feeling.

When – years ago - I found myself as a single mom with a full time job and eventually my own business, I struggled a lot getting things done and sometimes, after a super busy day, I often had the feeling that I had achieved nothing, or at least not much….despite working all day.

I tried a lot of productivity tools - none of them with a lasting effect. Sounds familiar?

The revelation…and a...

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